Registration & Refund Policy

REGISTRATION

Most programs require pre-registration, unless otherwise noted. Due to space limitations, registration is on a first-come, first-served basis. This brochure covers through the end of August, look for your next brochure in August. Online Registration begins February 1 for everyone. Go to our website www.manchestermo.gov/parks and click the register now button. For returning users, log in with your email and password, for new registrants, you will need to create your household one time, this will be used for all of your future registrations. In person resident registration also begins Feb. 1 at the Park Office.
Ages: Participants must be within the age-range shown for that program. We will not accommodate requests for exceptions to this rule, other than for swim lessons.

REFUNDS

Withdrawals: A participant who wishes to withdraw from a program must do so in writing at least 7 days prior to the first day of the program. Thereafter, someone must be on the waiting list for that program and enroll, otherwise no refund will be issued.
Injury: If a participant is unable to complete a program due to illness or injury, we require verification from a medical doctor. The program refund will be pro-rated if the injury or illness occurs during the course of the program. All requests must be made in writing. A $5.00 fee will be assessed for all refunds. It may take up to two weeks to receive a refund.
Cancellations: If the Parks Department cancels a program, the full amount of the program will be refunded.
Inclement Weather: For some programs that are canceled due to inclement weather, a maximum one-week extension is scheduled to make up missed program days.